CVP Chat

All the features you need to turn comments into customers

CVP Chat connects via the official Instagram Graph API to automate DMs and comment replies, run viral contests, chat with an AI assistant, and measure everything — safely and at scale.

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Comment → DM Automation Keywords, post based, Smart Replies Competition & Giveaway Engine Fair checks, instant answers AI Assistant in DMs Persona, data capture, voice Persistent Menu & Ice Breakers Guide conversations Follow Check API Eligibility, fraud prevention DM Templates & Rich Messages Buttons, links, carousels Reports & Submissions Leads, dashboards, exports Affiliate & Partner Program Referral earnings Team Access & Roles Owner, Admin, custom Multi‑Account & Plans Auto‑detect tiers

Comment → DM Automation

Foundation • Highest ROI

Turn every comment into a conversation

What it is: A rules-based automation that turns public comments into compliant Instagram DMs with buttons, links, or a product carousel — all via the official Graph API.
How to use: 1) Create an automation in New Task (choose a specific post or keywords). 2) Design the DM in DM Templates (text, buttons, images, video, or up to 10‑item carousel). 3) Optionally enable a public reply under the comment (e.g., “Thanks! Check your DM.”).
Why it helps: Instantly moves people from a noisy comments section into a private conversation where you can qualify, follow up within the 24‑hour window, and convert engagement into leads or sales.

Practical examples

Examples:
• “Comment ‘menu’ to get today’s specials” → sends a DM with menu buttons.
• “Comment ‘join’ to enter the giveaway” → public reply “Check your DM!” + opens a flow.
• “Comment ‘price’” → sends pricing with a “Book a call” button.
How to start: Go to New Task, set a keyword or select a post, then attach your prepared DM from DM Templates.

Growth from automated Instagram engagement

Compliant by design

What it is: A policy‑safe stack built on the Instagram Graph API — no password sharing, scraping, or browser bots.
How it works: CVP Chat automatically respects rate limits and Meta’s 24‑hour messaging window. Opening DM prompts are supported to start a compliant conversation.
Why it helps: Grow engagement without risking account flags. Everything is logged so you can audit results in Submissions and AI Reports.

Competition & Giveaway Engine

Follow + Tag checks • Instant replies

Run fair, viral contests

What it is: Comment‑based quizzes or multiple‑choice competitions with automatic eligibility checks (must follow, must tag). Participants get instant “Correct”/“Wrong” replies in DMs.
How to use: In New Task, choose a specific post/reel → set question type (multiple choice or exact answer) → define eligibility (follow/tag) → pick winner logic (first N correct or random draw).
Why it helps: Giveaways boost reach and follower growth by encouraging tags and rapid engagement while keeping everything transparent and compliant.

Transparent results

What you see: Every attempt is logged with correctness and eligibility status. Where: View entries in Submissions for the task and overall analytics in AI Reports.
Why it helps: Proves fairness for brand collabs, helps detect fraud fast, and lets you export winners/audits in one click.

AI Assistant in DMs

Persona • Data capture • Voice

Your brand twin

What it is: A customizable AI persona that chats in your Instagram DMs — answers FAQs, qualifies leads, and collects structured data (email, phone, location). Can also reply with natural‑sounding audio via voice cloning.
How to use: Configure persona, tone, and languages in AI Assistant. Then build or attach DM templates in DM Templates and connect it to tasks so the AI handles replies automatically.
Why it helps: Provides instant, 24/7 responses that feel on‑brand — increasing satisfaction and moving users toward bookings, purchases, or data capture without manual effort.

Example flows

Examples:
• Sales: “Show me pricing” → returns plans and a booking link.
• Support: “I can’t log in” → triages and creates a ticket.
• Onboarding: “I want a plan” → collects email and sends next steps.
How to start: Configure intents and tone in AI Assistant, then attach or map replies in DM Templates and connect it via New Task.
Why it helps: Cuts response time to seconds, qualifies leads automatically, and keeps the 24‑hour messaging window active with natural prompts.

Funnel users fast

What it is: Permanent quick buttons and starter prompts shown at the top of the Instagram chat to guide users.
How to use: Configure top buttons in Persistent Menu and starter prompts in Ice Breakers. Use them to funnel users into pricing, support, or giveaway flows with one tap.
Why it helps: Reduces friction and time‑to‑value on mobile, increasing click‑through and the chance users reply again within the 24‑hour window.

Up to 10 carousel items inside DMs to showcase products or FAQs.
Localized text and emojis for brand personality.
Fully compliant with Instagram’s native UI.

Follow Check API

Eligibility • Anti‑fraud

What it is: A compliant follow‑status check used in contests and gated flows to verify if someone follows your page before granting access or marking their entry valid.
How to use: In New Task (competitions) enable eligibility rules like “must follow”. The system performs checks via official interfaces and handles rate limits gracefully.
Why it helps: Prevents fraud and ensures fairness in giveaways while protecting your brand — you reward real followers and keep rules transparent.

DM Templates & Rich Messages

Buttons • Links • Carousels

Guide users step by step

What it is: Reusable DM templates that include text, buttons, links, images/video, audio, and carousels (up to 10 items).
How to use: Build templates in DM Templates — add quick replies, CTA buttons (web_url or postback), and optional media. Attach the template to a task in New Task so it sends automatically on the right trigger.
Why it helps: Keeps your messaging consistent and fast, while carousels make browsing products or FAQs effortless inside Instagram.

Best practices

Best practices:
• Keep buttons short and unambiguous (≤19 chars).
• Start with a clear CTA in the first message (e.g., “See pricing”, “Book a call”).
• Use carousels to group related items (plans, collections, FAQs).
• Always invite a reply to keep the 24‑hour window active.
• Test variations and track results in AI Reports to double down on what works.

Reports, Dashboard & Submissions

Data‑driven decisions

What it is: Operational views to track every automation and conversation — from individual entries to high‑level KPIs.
How to use: Use Submissions to review entries (filters, search, tags, 1‑click export). Check AI Reports for conversions, response time, top keywords, best campaigns, and growth trends.
Why it helps: See what’s working, prove ROI to clients, and iterate your automations with data rather than guesswork.

Affiliate & Partner Program

Grow with us

What it is: A referral program that lets creators and agencies earn commissions by promoting CVP Chat.
How to use: Open Earning to get your referral link. Share it in bios, stories, videos, or with clients. Track clicks, conversions, and payouts in your dashboard. You can withdraw earnings or convert them into plan credit.
Why it helps: Monetize your audience and services while offering clients a compliant, results‑driven Instagram automation platform.

Team Access & Roles

Owner • Admin • Custom

What it is: Role‑based access so you can collaborate safely with teammates and clients.
How to use: Go to Team (Owner only) to invite members and assign roles. Owners have full access. Admins can manage tasks, DM automations, and reports. Create Custom roles to limit access to certain features (e.g., AI or competitions only). Invited members join via an email link.
Why it helps: Keeps your workspace organized and secure — everyone sees exactly what they need, nothing more.

Multi‑Account & Plan Management

Scales with followers

What it is: Manage multiple Instagram Business/Creator pages under one login — each page has its own plan tier based on followers.
How to use: Connect your page in Settings → Select Facebook Page. Plan pricing is auto‑detected by follower count, and you can manage billing in Billing. Check plan rules at Plans & Rules.
Why it helps: Agencies and creators can manage many accounts from a single dashboard with predictable pricing and no manual upgrades as pages grow. Plans start at £4.99/month for 0–24,999 followers. Enjoy a 7‑day free trial — no credit card required.

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